Guarantee & After-Sales Service

1. Terms and Conditions

• All goods remain the property of Australian Auto Parts Ltd until paid for in full. Payment must be made in full before goods are released or shipped.
• All parts sold are either new, used, or reconditioned, as described at the time of sale.
• Warranty if applicable, then the warranty period begins from the date of purchase. To maintain your warranty, parts must be installed by a qualified tradesperson. The vehicle must be maintained in line with manufacturer guidelines. Engine and transmission checklists must be followed, completed at the time of installation, and returned ASAP in order to avoid invalidation of any and all warranties. Warranty is void if parts are incorrectly installed, misused, or not maintained properly.
• Parts supplied are recycled, there is a small possibility of fault, which is minimised through testing and quality control.
• We are not liable for any damages, injuries, or losses resulting from the installation or use of our parts.
• Australian Auto Parts is committed to meeting its obligations under the Consumer Guarantees Act and the Fair Trading Act. Nothing in our policies limits or overrides your statutory rights under New Zealand consumer law.

2. Products

All parts sold are either new, used, or reconditioned, as described at the time of sale. It is the buyer's responsibility to ensure the parts purchased are correct for their vehicle. Compatibility information provided by us is for guidance only. Images shown on the website or catalog are for illustrative purposes and may differ from the actual product.

3. Orders and Availability

Orders are subject to product availability. In the event a product is unavailable after an order is placed, we will notify you and offer an alternative product or a full refund.

4. Warranty

New parts may carry a manufacturer's warranty; used parts are generally sold as-is unless stated otherwise. Warranty covers part replacement only and does not cover labour or consequential damages. Warranty claims must be supported with installation and diagnostic proof.

5. Returns Policy

• We aim to resolve all issues quickly and fairly.
• Orders can be returned if they are incorrectly supplied or if they are proven to be faulty.
• Australian Auto Parts will cover shipping costs only when we deem it our fault to have caused the supplied parts to be returned.
• Correctly supplied parts returned for credit will incur a 20% restocking charge in addition to shipping costs which are non refundable.

6. Liabilities

• We are not liable for any damages, injuries, or losses resulting from the installation or use of our products.
• Installation should always be performed by a qualified professional.